TENANT MAINTENANCE
What do you need help with?
Choose an option below to get moving quickly.
✓ Most requests take about 3 minutes · Photos can be added at the end
Immediate danger?
Call 000 ↗Call 000 for life-threatening emergencies. For urgent property repairs, use your emergency contacts first.
AFTER-HOURS HELP
Emergency guide
Use these contacts for immediate safety risks or damage that may worsen if left unattended. If someone is in danger, call 000 first.
🚨 Life-threatening danger Call 000🚓 Break-in or broken glass PoliceLink 131 444Obtain a police report number, then contact Natgroup.🌧️ Storm or flood damage SES 132 500💧 Burst water main or sewer issue Gold Coast Council — 07 5667 5801
Logan City Council — 07 3412 3412
Brisbane City Council — 07 3403 8888🔑 Keys and lockouts During office hours, contact Natgroup to ask whether a spare set is available. After hours, contact a locksmith. Gold Coast: Terry Locksmiths 07 5601 1820. Logan/Brisbane: Lockwise Locksmiths 1300 562 594. Refer to your lease for your property's region. Lost keys and lockout costs are the tenant's responsibility.🔥 Gas smell, fire or serious electrical danger Leave the property and call 000
Logan City Council — 07 3412 3412
Brisbane City Council — 07 3403 8888🔑 Keys and lockouts During office hours, contact Natgroup to ask whether a spare set is available. After hours, contact a locksmith. Gold Coast: Terry Locksmiths 07 5601 1820. Logan/Brisbane: Lockwise Locksmiths 1300 562 594. Refer to your lease for your property's region. Lost keys and lockout costs are the tenant's responsibility.🔥 Gas smell, fire or serious electrical danger Leave the property and call 000
OFFICE REFERENCE
Emergency trades and contacts
Glass
Recommended glazier — ASAP Glass1300 734 584
Plumbing
Plumbing Bros0417 452 542Burleighwaters@plumbingbros.com.au
Electrical
Gold Coast — MCH Electrical0415 321 582Logan/Brisbane — BDH Electrical and Air07 5616 4969
Smoke alarms
Gold Coast — Smoke Alarm Solutions1300 853 612Logan/Brisbane — Capital Electrical1300 516 021info@capitalelectric.com.au · Some properties may use another smoke alarm provider. Refer to your lease for details.
Locksmiths
Gold Coast — Terry Locksmiths07 5601 1820Logan/Brisbane — Lockwise Locksmiths1300 562 594info@LockWiselocksmiths.com.au
NEXT WORKING DAY
Non-urgent repairs
The following situations are not classified as emergency repairs and must wait until the next working day to be reported to this office.
Blocked toilets, when there is a second toilet at the propertyGeneral repairs and maintenanceBlocked pipes, shower or kitchen sinkReticulation repairsLeaking tapsNo TV receptionPest controlAir-conditioning