TENANT MAINTENANCE
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Immediate danger?
Call 000 ↗Call 000 for life-threatening emergencies. For urgent property repairs, use your emergency contacts first.
AFTER-HOURS HELP
Emergency guide
Use these contacts for immediate safety risks or damage that may worsen if left unattended. If someone is in danger, call 000 first.
🚨 Life-threatening danger Call 000🚓 Break-in or broken glass PoliceLink 131 444Obtain a police report number, then contact Natgroup.🌧️ Storm or flood damage SES 132 500💧 Burst water main or sewer issue Gold Coast Council — 07 5667 5801
Logan City Council — 07 3412 3412
Brisbane City Council — 07 3403 8888🔑 Keys and lockouts During office hours, contact Natgroup to ask whether a spare set is available. After hours, contact a locksmith. Recommended: A1 Locksmiths 0418 755 814. Lost keys and lockout costs are the tenant's responsibility.🔥 Gas smell, fire or serious electrical danger Leave the property and call 000
Logan City Council — 07 3412 3412
Brisbane City Council — 07 3403 8888🔑 Keys and lockouts During office hours, contact Natgroup to ask whether a spare set is available. After hours, contact a locksmith. Recommended: A1 Locksmiths 0418 755 814. Lost keys and lockout costs are the tenant's responsibility.🔥 Gas smell, fire or serious electrical danger Leave the property and call 000
OFFICE REFERENCE
Emergency trades and contacts
Recommended glazier — ASAP Glass 1300 734 584Gold Coast — Plumbing Bros 1300 057 827Logan/Brisbane — SJK Collective 07 3870 9893Gold Coast — Capital Electrical 1300 516 021Emergency plumber — Plumbing Bros 1300 057 827
NEXT WORKING DAY
Non-urgent repairs
The following situations are not classified as emergency repairs and must wait until the next working day to be reported to this office.
Blocked toilets, when there is a second toilet at the propertyGeneral repairs and maintenanceBlocked pipes, shower or kitchen sinkReticulation repairsLeaking tapsNo TV receptionPest controlAir-conditioning